FAQ
Frequently asked questions
Short answers to the questions we get most. Can't find yours? Ask us on WhatsApp.
Questions about a particular country? Each country page covers delivery times and import taxes there.
Questions
What is a Taobao agent?
A person or company in China who buys from Taobao and other Chinese shops for you, receives the items, checks them and ships them abroad. More.
How much does it cost?
Items and the seller's China shipping at cost, plus an 8% service fee (minimum $5 per order). Photos, storage for 60 days and combining are free. Shipping is quoted per parcel. Fees.
How do I pay?
By PayPal, Wise or Western Union, through a payment request we send in WhatsApp.
Do I need a Chinese account or phone number?
No. You only need WhatsApp.
Can you buy from 1688, Weidian, Xianyu, Tmall and JD?
Yes. Send any link from these platforms.
How long does delivery take?
3–7 days for the seller and inspection in China, then 5–10 days by express or 8–20 days on a standard line.
Do you check the items?
Yes. 3 photos per item for free before anything ships. Extra photos or a video are $1 each.
What if the size is wrong?
If the seller sent the wrong size, they pay for the exchange. If you ordered the wrong size, we ask the seller for an exchange and you pay their return shipping, usually ¥10–15. Send measurements before buying and we check the size chart for you.
Can you ship to my country?
We ship to most countries. See our country pages.
Will I pay import tax?
It depends on your country. Some lines include it; otherwise the carrier collects it. Customs and duties.
Do you buy replicas?
No. We don't buy counterfeit or replica goods.
Can you find an item from a photo?
Yes. Send the photo and we search Taobao and 1688 for the same or similar items.
Can you buy in bulk for my shop?
Yes, small wholesale orders from 1688 and Taobao. 1688 agent.
How long can you store my items?
60 days free from the arrival of the first item, then $1 per item per month.
Is my payment safe?
You pay through PayPal, Wise or Western Union, which keep a record of the payment. You get a written quote and order confirmations for everything we buy.