Terms of service

1. Our role

We act as your purchasing agent. We buy the items you choose from third-party sellers in China in our name and on your behalf, receive them, inspect them visually, store them, pack them and hand them to a carrier for delivery to you. We are not the seller of the items.

2. Quotes and payment

Each quote lists the item prices converted at the stated exchange rate, the sellers' shipping in China and our service fee. Quotes are valid for 3 days because sellers change prices and stock. You pay item costs before we buy and international shipping before we ship, by the payment methods in the quote.

3. Purchases

We buy within 1 working day of payment where possible. If an item is out of stock or the price has risen, we ask you before doing anything else. If we cannot buy an item, we refund its cost and the related service fee.

4. Inspection

We check that items match your order and look free of visible defects, and send photos. We don't test electronics beyond switching them on where possible, and we can't verify authenticity, materials or exact colour beyond what is visible.

5. Storage

Items are stored free for 60 days from the arrival of the first item in an order, then $1 per item per month. Items not collected or paid for 180 days after arrival may be disposed of after two written reminders.

6. Shipping, customs and taxes

Delivery times are estimates given by the carriers. You are the importer and are responsible for import duties, taxes and carrier fees unless the shipping line you chose includes them. We declare the real contents and value of every parcel. We are not responsible for items seized because they are prohibited in your country when you asked us to buy them after we told you about the restriction.

7. Returns and refunds

Returns and exchanges follow each seller's policy and are arranged before your parcel leaves China. See returns and problems. Where the seller is at fault, the seller's refund and our service fee on that item are returned to you.

8. Lost or damaged parcels

If a parcel is lost or damaged in transit, we file a claim with the carrier and pass on any compensation received. Extra insurance can be added to a shipment on request.

9. Prohibited goods

We don't buy counterfeit goods or the items listed on our prohibited items page, and we may refuse any order.

10. Liability

Our liability for any order is limited to the amounts you paid us for that order.

11. Contact

Questions about these terms: message us on WhatsApp.